All our sales are final and we do not offer returns / refunds.
We can offer credit notes at our discretion on parcels posted TRACKED delivery that do not reach the correct destination within 2 weeks of postage.
All our items are handmade / embellished in our studio. Even though some items are similar no two items are ever the same. We work with vintage well as dead stock materials. Certain aspect of these materials add to the overall appearance of the final garment.
We will post out all items within 3-5 working days. For Special delivery / tracked items we will post same day if order place before 12pm and next day for any time thereafter. We are not liable for missing parcels. Credit note can only been given at our discretion for items posted with Tracked delivery. If you want to Pick up your item in our shop, and live in the Merseyside Area, you will have to pick up within 2 days of placing order.
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Many of our items are DRY CLEAN ONLY. We hand make /knit and embellish most our items with delicate Yarns/ trims / crystals therefore they are not suitable to wash in a washing machine. Some items are delicate wash / handwash but please read further instructions as we cannot guarantee the colorfastness of some of the embellished trims.
If you do not have PayPal or prefer to do a Bank Tansfer you can choose this option of Payment. You can find our Bank account details listed when choosing this option. Please note Your item will be shipped when Payment reaches our account. If payment have not been made within 3h of your purchase, the order will be cancelled automatically.
Custom Made orders are literally made – to – order. They take 4-6 weeks to complete and will be posted out 3-5 days after completion. Each item is unique and made with materials in stock. The images are for reference only and the item will not be exactly the same. we can keep in touch during the making process via email or through our social media, if so just let us know.
